:root{--blue:#2764e7;--blue-bg:#edf3ff;--text:#222b3a;--muted:#687386;--border:#e7eaf0;--surface:#f7f8fa;--green:#167555;font-family:-apple-system,BlinkMacSystemFont,"PingFang SC","Microsoft YaHei",sans-serif;color:var(--text);font-size:14px;color-scheme:light}*{box-sizing:border-box}body{margin:0}button,input,textarea,select{font:inherit}button,a,input,textarea,select,summary{touch-action:manipulation}button{cursor:pointer}button{color:inherit}button:focus-visible,a:focus-visible,summary:focus-visible,[tabindex]:focus-visible{outline:3px solid #769cf2;outline-offset:3px}input:focus,textarea:focus,select:focus{outline:2px solid #7199ed;outline-offset:1px}button{border:0;background:none}a{color:var(--blue);text-decoration:none}a:hover{text-decoration:underline}button:hover{background-color:#eef1f6}.app{height:100dvh;min-height:650px;display:grid;grid-template-columns:178px 294px minmax(380px,1fr) 288px;background:white}.rail{background:#f8f9fc;border-right:1px solid var(--border);display:flex;flex-direction:column;padding:25px 12px 0}.brand{display:flex;gap:10px;align-items:center;font-size:17px;font-weight:650;padding:0 8px 32px}.brand>div>span{display:block;font-size:11px;letter-spacing:2px;color:var(--muted);font-weight:400;margin-top:5px}.brandmark{width:33px;height:36px;background:var(--blue);color:white;display:grid;place-items:center;border-radius:10px;font-size:23px;font-weight:750}.workspace-label{padding:0 8px 16px;font-size:11px;color:var(--muted)}.demo-tag{margin-left:4px;border:1px solid #d9e2f4;color:#4f6487;border-radius:4px;padding:2px 4px;font-size:10px}.nav-item{width:100%;min-height:43px;display:flex;align-items:center;gap:10px;border-radius:7px;text-align:left;padding:10px;font-size:13px;margin-bottom:5px}.nav-item.active{background:#e8effd;color:#245bd0;font-weight:600}.nav-item .count{margin-left:auto;font-size:11px;color:#596579;font-variant-numeric:tabular-nums}.rail-section{font-size:11px;color:var(--muted);margin:28px 10px 12px}.rail-bottom{margin-top:auto;color:var(--muted);font-size:11px;padding:25px 8px 0}.local-status{display:flex;align-items:center;gap:6px}.local-status i{width:6px;height:6px;border-radius:50%;background:#299775}.rail-bottom p{line-height:1.9;color:#7a8495}.operator{display:flex;align-items:center;gap:9px;border-top:1px solid var(--border);margin-top:20px;padding:18px 0;color:var(--text);font-size:12px}.operator small{display:block;color:var(--muted);margin-top:4px;font-size:10px}svg{width:18px;height:18px;fill:none;stroke:currentColor;stroke-width:1.65;stroke-linecap:round;stroke-linejoin:round;vertical-align:middle;flex-shrink:0}.icon{display:inline-flex}.icon-button{display:inline-flex;align-items:center;justify-content:center;width:34px;height:34px;border-radius:6px;flex-shrink:0}.inquiries{display:flex;flex-direction:column;border-right:1px solid var(--border);min-width:0;overflow:hidden}.list-header{padding:24px 20px 17px}.list-header>div{display:flex;align-items:center;justify-content:space-between;margin-bottom:20px}h1{font-size:19px;letter-spacing:-.5px;margin:0}h1 span{font-size:11px;background:#eef1f6;color:var(--muted);padding:2px 6px;border-radius:5px;vertical-align:middle;margin-left:6px;font-weight:500}.search{display:flex;gap:8px;align-items:center;background:#f7f8fa;border:1px solid var(--border);border-radius:7px;padding:8px 10px;color:#818b9b}.search input{border:0;min-width:0;width:100%;background:transparent;font-size:12px;padding:3px}.search input:focus{outline-offset:4px}.list-caption{padding:12px 20px;border-top:1px solid var(--border);border-bottom:1px solid var(--border);display:flex;justify-content:space-between;font-size:11px;color:var(--muted)}.list-caption>span:first-child{color:#384456;font-weight:600}.inquiry-list{flex:1;overflow-y:auto}.inquiry-item{position:relative;display:block;width:100%;text-align:left;border-bottom:1px solid #eef0f4;padding:20px 18px 19px 20px;min-height:142px}.inquiry-item.selected{background:#edf3ff}.inquiry-item.selected:before{content:"";position:absolute;left:0;top:0;bottom:0;width:3px;background:var(--blue)}.inquiry-top{display:flex;justify-content:space-between;gap:5px;font-size:10px;color:var(--muted);margin-bottom:10px}.inquiry-item h3{font-size:14px;line-height:1.6;margin:0 0 6px;font-weight:600}.inquiry-customer{display:flex;align-items:center;gap:5px;color:#68758a;font-size:11px;margin-bottom:9px}.inquiry-preview{overflow:hidden;white-space:nowrap;text-overflow:ellipsis;font-size:12px;color:var(--muted);margin:0 0 10px}.badge{display:inline-flex;align-items:center;gap:5px;border-radius:4px;padding:3px 6px;font-size:10px;font-weight:500;background:#f0f2f5;color:#5b6778;white-space:nowrap}.badge.blue{background:#e7efff;color:#265fcb}.badge.orange{background:#fff1df;color:#946121}.badge.green{background:#e7f4ee;color:#216b4e}.badge i{width:4px;height:4px;border-radius:50%;background:currentColor}.tag{font-size:10px;color:#69768a;margin-left:7px}.list-footer{border-top:1px solid var(--border);padding:14px 10px;text-align:center;font-size:10px;color:#7d8795}.conversation{display:flex;flex-direction:column;min-width:0;min-height:0}.conversation-header{display:flex;align-items:center;gap:11px;min-height:87px;padding:17px 24px;border-bottom:1px solid var(--border)}.avatar{width:37px;height:37px;border-radius:50%;background:#e9e6f3;color:#685487;display:inline-grid;place-items:center;font-weight:600;flex-shrink:0;font-size:13px}.avatar.me{background:#e3ecff;color:#3564c5}.avatar.small{height:30px;width:30px;font-size:11px}.conversation-heading{min-width:0;flex:1}.conversation-heading h2{font-size:16px;margin:0 0 7px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;letter-spacing:-.3px}.conversation-heading>div{color:var(--muted);font-size:11px;display:flex;gap:8px;align-items:center}.button{border:1px solid #dfe4ec;border-radius:6px;min-height:35px;padding:7px 11px;display:inline-flex;align-items:center;justify-content:center;gap:5px;font-size:12px;background:white;white-space:nowrap}.button.primary{background:var(--blue);color:white;border-color:var(--blue)}.button.primary:hover{background:#1d51c5}.button.secondary:hover{background:#f2f5fa}.text-button{color:#596b85;font-size:11px;display:inline-flex;align-items:center;gap:4px;padding:5px;border-radius:4px;white-space:nowrap}.brief{padding:14px 24px;display:flex;justify-content:space-between;align-items:center;gap:10px;background:#fbfcfe;border-bottom:1px solid var(--border);font-size:12px;line-height:1.8}.brief-label{display:block;color:#7b8696;font-size:10px;margin-bottom:2px}#brief-text{color:#43536c}.thread-toolbar{display:flex;align-items:center;justify-content:space-between;padding:0 22px;min-height:49px;border-bottom:1px solid #f0f2f5;gap:7px}.tabs{display:flex;gap:16px}.tabs button{font-size:11px;padding:16px 0 14px;border-bottom:2px solid transparent;white-space:nowrap}.tabs button.active{border-bottom-color:var(--blue);color:var(--blue);font-weight:600}.language-hint{font-size:10px;color:#818b99;white-space:nowrap}.language-hint svg{width:13px;margin-right:3px}.timeline{flex:1;overflow-y:auto;padding:22px 25px 28px;background:#fff;min-height:100px;scrollbar-width:thin;scrollbar-color:#dbe0e8 transparent}.date-divider{text-align:center;color:#8992a0;font-size:10px;margin:0 0 25px}.date-divider span{background:#f5f6f8;border-radius:4px;padding:4px 9px}.message-row{display:flex;gap:8px;margin:0 0 23px;align-items:flex-start}.message-row.out{flex-direction:row-reverse}.message-row .avatar{width:26px;height:26px;font-size:10px;margin-top:21px}.message-wrap{max-width:87%;min-width:0}.message-meta{font-size:10px;color:#7a8596;margin-bottom:6px;display:flex;gap:8px}.message-row.out .message-meta{justify-content:flex-end}.bubble{background:#f1f3f6;border:1px solid #edf0f3;border-radius:0 10px 10px 10px;padding:13px 15px;font-size:13px;line-height:1.85;white-space:pre-wrap;overflow-wrap:anywhere}.out .bubble{background:#e8f1ff;border-color:#e1edff;border-radius:10px 0 10px 10px}.message-foot{font-size:9px;color:#7b8799;display:flex;gap:8px;margin-top:7px}.out .message-foot{justify-content:flex-end}.original{margin-top:9px;font-size:11px;white-space:normal}.original summary{cursor:pointer;color:#3d65a0;width:fit-content}.original p{font-size:12px;line-height:1.7;white-space:pre-wrap;border-top:1px solid #d8e2ee;margin:8px 0 0;padding-top:9px;color:#435169}.process{margin:8px 18px 25px;border:1px solid #e6e9ee;border-radius:7px;background:#fafbfc;font-size:12px;color:#526175;overflow-wrap:anywhere}.process summary{cursor:pointer;list-style:none;display:flex;gap:9px;align-items:center;padding:12px 14px}.process summary::-webkit-details-marker{display:none}.process summary>svg{width:15px;color:#7a879b}.process-title{flex:1;min-width:0}.process summary time{font-size:9px;color:#8490a0;white-space:nowrap}.process summary .chevron{width:12px;transition:transform .15s}.process[open] .chevron{transform:rotate(180deg)}.process-body{border-top:1px solid var(--border);padding:12px 15px;line-height:1.9;white-space:pre-wrap}.process-source{color:#7a879a;font-size:10px;margin-top:8px}.file-chip{display:flex;gap:9px;align-items:center;padding:10px;margin-top:9px;border:1px solid #d8e1ed;border-radius:5px;background:#ffffff90;font-size:11px;white-space:normal;color:#405473;text-align:left;width:100%;overflow-wrap:anywhere}.file-chip>div{min-width:0;flex:1}.file-chip small{display:block;color:#8590a0;font-size:9px;margin-top:3px}.file-chip svg:last-child{width:14px}.composer{border:1px solid #dfe4ed;border-radius:9px;margin:0 21px 18px;background:#fff;flex-shrink:0;box-shadow:0 2px 8px #263c6305}.composer-top{display:flex;align-items:center;gap:12px;padding:11px 13px 4px}.composer-top select{background:#f0f4fb;border:0;border-radius:4px;font-size:11px;padding:5px 7px;color:#3c526f}.composer-top>span{font-size:10px;color:#8790a0}.composer>textarea{display:block;resize:vertical;width:100%;height:72px;min-height:55px;max-height:180px;border:0;background:transparent;padding:12px 15px;font-size:12px;line-height:1.7}.composer>textarea:focus{outline-offset:-2px;border-radius:6px}.composer-footer{display:flex;justify-content:space-between;align-items:center;padding:8px 12px;border-top:1px solid #f1f3f6;gap:5px}.composer-footer>div{display:flex;gap:8px}.composer-footer svg{width:14px}.attachment-button{cursor:pointer;display:inline-flex;align-items:center;gap:4px;font-size:11px;color:#596b85;padding:5px;border-radius:4px}.attachment-button:focus-within{outline:2px solid #7199ed}.attachment-button input{position:absolute;width:1px;height:1px;clip-path:inset(50%)}.composer-extra{padding:10px 14px;border-top:1px solid var(--border);max-height:210px;overflow:auto}.composer-extra label{font-size:10px;color:var(--muted)}.composer-extra textarea{width:100%;margin-top:5px}.form-row{display:flex;gap:8px;margin-top:10px}.form-row>label{flex:1;min-width:0}.form-row input,.form-row select{width:100%;margin-top:5px;min-width:0}.contact-panel{border-left:1px solid var(--border);overflow-y:auto;background:#fcfcfd;min-width:0}.contact-panel-header{height:64px;padding:20px;display:flex;align-items:center;justify-content:space-between;border-bottom:1px solid var(--border);font-size:12px}.contact-panel-header .icon-button{display:none}.profile{padding:26px 21px 20px}.profile .avatar{width:53px;height:53px;font-size:20px;background:#e9e6f3}.profile h3{font-size:17px;margin:14px 0 5px}.profile .company{font-size:12px;color:var(--muted);margin-bottom:17px}.profile-heading{display:flex;justify-content:space-between;align-items:center}.contact-line{display:flex;gap:9px;align-items:flex-start;line-height:1.6;color:#58677d;font-size:11px;margin:11px 0;overflow-wrap:anywhere}.contact-line svg{width:14px;height:18px;color:#8a95a6}.profile .text-button{font-size:11px;padding:5px 0;margin-top:4px;color:var(--blue)}.contact-section{border-top:1px solid var(--border);padding:16px 21px}.contact-section h4,.contact-section summary{font-size:12px;margin:0 0 14px;font-weight:600}.contact-section summary{margin:0;cursor:pointer}.contact-section[open] summary{margin-bottom:14px}.field{margin:13px 0;font-size:11px;line-height:1.7;overflow-wrap:anywhere}.field>span{display:block;color:#8791a0;font-size:10px;margin-bottom:3px}.product-pill{display:inline-block;border:1px solid #e0e5ee;padding:5px 8px;border-radius:5px;font-size:11px;background:white;margin-right:5px}.demo-note{padding:15px 21px;color:#8a94a3;font-size:10px;line-height:1.9;border-top:1px solid var(--border)}.empty{padding:45px 20px;text-align:center;color:var(--muted);line-height:2;font-size:12px}.details-toggle,.mobile-back{display:none}dialog{border:1px solid var(--border);border-radius:12px;padding:0;width:min(510px,calc(100% - 30px));max-height:90dvh;box-shadow:0 20px 90px #192b4a25}dialog::backdrop{background:#1b2b4545}dialog form{padding:22px;overflow:auto}dialog header{display:flex;justify-content:space-between;align-items:center;margin-bottom:17px}dialog h2{font-size:17px;margin:0}dialog label{display:block;font-size:12px;color:#5a677b;margin-bottom:14px}input:not([type=file]),textarea,select{border:1px solid #dce2ec;border-radius:5px;padding:8px;color:var(--text);background:white}dialog input,dialog textarea,dialog select{display:block;width:100%;margin-top:7px}dialog textarea{resize:vertical;min-height:70px}dialog footer{display:flex;justify-content:flex-end;gap:8px;padding-top:10px}.error{color:#b22e39;font-size:11px;padding:0 12px;margin:0 0 7px}.error:empty{display:none}#toast{position:fixed;bottom:22px;left:50%;transform:translateX(-50%);padding:11px 18px;color:white;background:#25364f;border-radius:7px;font-size:12px;box-shadow:0 5px 20px #263c6320;z-index:20;pointer-events:none;opacity:0}#toast.visible{opacity:1}.sr-only{position:absolute;width:1px;height:1px;overflow:hidden;clip-path:inset(50%)}.skip{position:fixed;top:-50px;left:15px;z-index:100;background:white;padding:10px}.skip:focus{top:10px}[hidden]{display:none!important}@media(min-width:1600px){.app{grid-template-columns:198px 330px minmax(480px,1fr) 310px}.timeline{padding-left:38px;padding-right:38px}.message-wrap{max-width:80%}}@media(max-width:1250px){.app{grid-template-columns:155px 265px minmax(360px,1fr)}.contact-panel{display:none}.details-toggle{display:flex}.contact-panel.open{display:block;position:fixed;right:0;top:0;bottom:0;width:310px;z-index:8;box-shadow:-10px 0 40px #263c6320}.contact-panel-header .icon-button{display:flex}.language-hint{display:none}.rail{padding-left:8px;padding-right:8px}.brand{padding-left:5px;gap:7px}}@media(max-width:850px){.app{grid-template-columns:235px minmax(350px,1fr)}.rail{display:none}.conversation-header{padding:15px}.thread-toolbar{padding:0 15px}.timeline{padding:20px 14px}.brief{padding:12px 15px}.composer{margin:0 12px 12px}.list-header{padding:20px 15px}.tabs{gap:14px}.conversation-header .avatar{display:none}}@media(max-width:620px){.app{display:block;height:100dvh;min-height:0}.inquiries{height:100dvh}.conversation{display:none;height:100dvh}.app.thread-open .inquiries{display:none}.app.thread-open .conversation{display:flex}.mobile-back{display:flex}.conversation-header{min-height:74px;gap:6px}.conversation-heading h2{font-size:14px}.conversation-header .button{padding:6px;font-size:10px}.conversation-header .button svg{width:13px}.conversation-heading>div{font-size:10px}.message-wrap{max-width:88%}.bubble{font-size:14px}.message-row .avatar{display:none}.process{margin-left:0;margin-right:0}.composer-top>span{font-size:9px}.form-row{flex-wrap:wrap}.form-row>label{flex-basis:45%}.composer-footer .button{font-size:11px}.composer-footer>div{gap:0}.attachment-button{font-size:10px}.contact-panel.open{width:min(340px,100%)}.composer{margin-bottom:max(10px,env(safe-area-inset-bottom))}.inquiry-item{min-height:130px}.list-footer{padding-bottom:max(14px,env(safe-area-inset-bottom))}.brief{font-size:11px}.thread-toolbar{min-height:44px}.tabs button{padding:12px 0}.composer-extra{max-height:180px}}@media(prefers-reduced-motion:reduce){*{scroll-behavior:auto!important;transition:none!important}}
/* 中等宽度优先保留询盘、对话、客户三块，收起全局导航。 */
@media(min-width:781px) and (max-width:1250px){.app{grid-template-columns:220px minmax(330px,1fr) 245px}.rail{display:none}.contact-panel{display:block}.details-toggle{display:none}.contact-panel-header .icon-button{display:none}.conversation-header{padding:15px 14px}.conversation-header .avatar{display:none}.conversation-heading h2{font-size:14px}.timeline{padding:20px 14px}.composer{margin:0 12px 12px}.brief{padding:12px 15px}.thread-toolbar{padding:0 14px}.tabs{gap:13px}.profile,.contact-section{padding-left:16px;padding-right:16px}.message-wrap{max-width:90%}.message-row .avatar{display:none}.composer-top>span{font-size:9px}.composer-footer>div{gap:2px}}
@media(min-width:621px) and (max-width:780px){.app{grid-template-columns:235px minmax(350px,1fr)}.rail{display:none}.contact-panel{display:none}.details-toggle{display:flex}}
.compact-tools{display:none}.compact-tools select{font-size:11px;max-width:145px;padding:6px}.button:disabled{cursor:wait;opacity:.6}@media(max-width:1250px){.compact-tools{display:flex;justify-content:space-between;align-items:center;padding:0 15px 12px;gap:6px}}
.login-screen{min-height:100dvh;display:grid;place-items:center;background:#f5f7fb;padding:20px}.login-card{width:min(360px,100%);background:white;border:1px solid var(--border);border-radius:12px;padding:32px;box-shadow:0 12px 45px #263c6308}.login-card h1{margin:24px 0 10px;font-size:21px}.login-card p{font-size:12px;color:var(--muted);line-height:1.8}.login-card label{font-size:12px;display:block;margin:24px 0 18px}.login-card input{display:block;width:100%;margin-top:9px}.login-card .button{width:100%}.login-card small{display:block;text-align:center;margin-top:24px;font-size:10px;color:var(--muted)}.pending-files{display:flex;gap:7px;flex-wrap:wrap;padding:0 12px}.pending-files:empty{display:none}.pending-files button{font-size:10px;border:1px solid var(--border);border-radius:5px;padding:5px;margin-bottom:8px}.record-actions{display:flex;gap:7px;align-items:center;margin-top:5px;flex-wrap:wrap}.record-actions .text-button{font-size:10px;padding:3px}.message-source{font-size:10px;color:#6f7c8e;margin-top:8px;white-space:normal;overflow-wrap:anywhere}.message-source a{color:#3869ab}.bubble.draft{background:#fff8eb;border-color:#f0dfbd}.draft-flag{display:inline-block;color:#8b5c13;font-size:10px;margin-bottom:7px}.translation-pending{font-size:11px;color:#85683e;margin-bottom:6px}.bubble-text{white-space:pre-wrap}.bubble-text.long-text{max-height:165px;overflow:hidden}.text-expand{display:block;color:#3d65a0;font-size:11px;padding:5px 0}.file-item{margin-top:8px;border:1px solid #d8e1ed;border-radius:5px;padding:8px;background:#ffffffa8;display:flex;align-items:center;gap:7px;font-size:11px;white-space:normal}.file-item>div{flex:1;min-width:0;overflow-wrap:anywhere}.file-item small{display:block;color:#79879b;margin-top:4px;font-size:9px}.file-item .text-button{font-size:10px;padding:4px}.process-body .record-actions{border-top:1px solid var(--border);padding-top:8px;margin-top:10px}.progress-meta{display:flex;gap:7px;align-items:center;flex-wrap:wrap;margin-bottom:6px}.progress-meta span{font-size:10px}.followup-overdue{color:#b23c37}.inquiry-contact-time{font-size:9px;color:#7c8899;margin-bottom:9px}.inquiry-item mark, .bubble mark, .process mark{background:#fff0a8;color:#604600;border-radius:2px;padding:0 1px}.search-match{font-size:10px;color:#a36720;margin-bottom:8px;line-height:1.6}.message-row.search-target .bubble,.process.search-target{outline:2px solid #e7bc53;outline-offset:3px}.history-list{max-height:50dvh;overflow:auto}.history-item{padding:14px 0;border-bottom:1px solid var(--border);font-size:12px;line-height:1.8}.history-item p{white-space:pre-wrap;margin:6px 0}.history-item time{font-size:10px;color:var(--muted)}#preview-modal{width:min(900px,95vw);height:min(750px,90dvh);padding:18px}#preview-modal>header{display:flex;align-items:center;justify-content:space-between}#preview-body{height:calc(100% - 45px);overflow:auto}#preview-body img{display:block;max-width:100%;max-height:100%;margin:auto}#preview-body iframe{width:100%;height:100%;border:0}#preview-body pre{white-space:pre-wrap;overflow-wrap:anywhere;font-size:13px;line-height:1.8}.record-version{color:#7e8b9c;font-size:9px}.related-inquiry{display:block;text-align:left;width:100%;font-size:11px;line-height:1.8;border-radius:4px;padding:6px}.composer-top{flex-wrap:wrap}.composer-top>span{flex:1;min-width:140px}#out-status-label select{background:#fff5e2;color:#8b5c13}.compact-tools{gap:3px}.compact-tools select{max-width:125px}.empty .button{margin-top:12px}.app[data-saving=true] #composer button[type=submit]{opacity:.6;cursor:wait}#save-state{font-size:10px;color:#6e7e92}dialog .form-help{font-size:11px;line-height:1.8;color:var(--muted)}#modal[data-view=true] button[type=submit]{display:none}#modal[data-view=true] #modal-cancel{display:none}.modal-wide{width:min(660px,calc(100% - 30px))}#timeline{scroll-behavior:auto}.thread-toolbar{gap:7px}.thread-toolbar .language-hint{display:none}@media(max-width:620px){.composer-top>span{font-size:10px}.composer-top{gap:5px}.file-item{flex-wrap:wrap}.conversation-header .button{min-height:35px}.composer-footer .button{min-height:38px}.related-inquiry{min-height:40px}}@media(prefers-reduced-motion:no-preference){.message-row.search-target .bubble{transition:outline-color .15s}}

#backup-warning{position:fixed;top:12px;left:50%;transform:translateX(-50%);max-width:90vw;background:#fff3d7;border:1px solid #e3bf68;color:#7b5318;padding:12px 18px;border-radius:7px;z-index:30;font-size:12px;line-height:1.7}

.brief{min-width:0;overflow-wrap:anywhere}

/* ShadcnStore chat layout adapted to the existing archive; see third-party license. */
:root{--blue:#18181b;--blue-bg:#f4f4f5;--text:#18181b;--muted:#66666f;--border:#e5e5e7;--surface:#f7f7f8;font-size:14px}
body{background:#fff}
.app{grid-template-columns:184px 300px minmax(0,1fr) 290px;grid-template-rows:minmax(0,1fr);min-height:0}
.rail,.inquiries,.contact-panel{min-height:0}
.rail{background:#fafafa;padding:26px 12px 0;overflow-y:auto}
.brand{font-size:19px;letter-spacing:-.6px;padding:0 9px 34px;gap:12px}
.brand>div>span{font-size:12px;letter-spacing:.5px;color:#71717a}
.brandmark{background:#18181b;border-radius:9px;width:36px;height:38px;font-size:24px}
.workspace-label,.rail-section{font-size:11px;color:#71717a}
.nav-item{font-size:13px;border-radius:7px;min-height:42px;margin-bottom:4px;padding:10px}
.nav-item.active{background:#ececee;color:#18181b}
.nav-item.active .count{background:#18181b;color:#fff;padding:2px 6px;border-radius:5px}
.nav-item .count{font-size:11px;color:#71717a}
.rail-bottom{font-size:11px;padding:18px 8px 0}
.rail-bottom p{color:#71717a}
.local-status i{background:#438067}
.operator{padding:17px 0;font-size:13px}
.inquiries{background:#fff}
.list-header{padding:25px 18px 18px}
.list-header>div{margin-bottom:20px}
h1{font-size:21px;letter-spacing:-.6px;font-weight:650}
h1 span{background:#f1f1f3;color:#52525b;font-size:11px}
.search{background:#fff;border-color:#dedee2;border-radius:7px;padding:8px 10px;box-shadow:0 1px 2px #00000004}
.search input{font-size:13px}
.list-caption{padding:11px 18px;border-top:0;font-size:11px}
.inquiry-list{padding:8px}
.inquiry-item{padding:15px 12px;border:0;border-radius:9px;margin-bottom:4px;min-height:146px}
.inquiry-item.selected{background:#f1f1f3}
.inquiry-item.selected:before{display:none}
.inquiry-item:hover{background:#f6f6f7}
.inquiry-item.selected:hover{background:#ededf0}
.inquiry-item h3{font-size:14px;line-height:1.55;font-weight:650;margin:6px 0}
.inquiry-customer{font-size:12px;color:#52525b;display:block;overflow:hidden;white-space:nowrap;text-overflow:ellipsis}
.inquiry-preview{font-size:12px;color:#71717a}
.inquiry-top,.inquiry-contact-time{font-size:11px;color:#71717a}
.badge{font-size:11px;border-radius:5px;padding:3px 6px;background:#eeeef0;color:#52525b}
.badge.blue{background:#f0f0f2;color:#45454f}
.badge.orange{background:#faf2e4;color:#79501c}
.badge.green{background:#edf5ef;color:#346545}
.tag{font-size:11px;color:#71717a}
.conversation{min-width:0;background:#fff}
.conversation-header{min-height:88px;padding:20px 24px;gap:13px;background:#fff}
.conversation-heading h2{font-size:17px;letter-spacing:-.35px;line-height:1.5;font-weight:650}
.conversation-heading>div{font-size:12px;color:#71717a;margin-top:6px}
.avatar{background:#eeeef0;color:#52525b;font-weight:550}
.avatar.me{background:#27272a;color:#fff}
.brief{padding:14px 24px;background:#fafafa;border-bottom:1px solid var(--border);font-size:13px;line-height:1.75;gap:12px}
.brief>div{min-width:0;flex:1}
.brief-label{font-size:11px;color:#71717a}
.brief-toggle{display:inline-flex;align-items:center;gap:6px;min-height:32px;padding:2px 6px;margin:0 0 2px -6px;border-radius:5px}
.brief-toggle svg{width:14px;height:14px}
.brief-toggle[aria-expanded="false"] svg{transform:rotate(-90deg)}
@media(pointer:coarse){.brief-toggle{min-height:44px}}
.progress-meta{margin:5px 0}
.thread-toolbar{padding:0 24px;min-height:54px;border-bottom:1px solid var(--border);background:#fff}
.tabs{gap:20px}
.tabs button{font-size:12px;color:#71717a;padding:17px 0}
.tabs button.active{color:#18181b;border-color:#18181b;font-weight:600}
.timeline{padding:24px;min-height:0;scrollbar-gutter:stable;overflow-anchor:none}
.date-divider{margin:4px 0 24px}
.date-divider:before,.date-divider:after{display:none}
.date-divider span{border:1px solid #e5e5e7;background:#fff;border-radius:20px;padding:4px 12px;font-size:11px;color:#71717a}
.message-row{gap:10px;margin-bottom:25px}
.message-wrap{max-width:86%;min-width:0}
.message-meta{font-size:12px;color:#71717a;margin:0 0 7px}
.bubble{background:#f4f4f5;color:#27272a;border:0;border-radius:10px;padding:14px 16px;font-size:14px;line-height:1.85;white-space:normal;box-shadow:none;overflow-wrap:anywhere}
.out .bubble{background:#202023;color:#fafafa;border-radius:10px}
.out .message-meta{color:#71717a}
.out .bubble.draft{background:#faf7f0;color:#453c2c;border:1px dashed #d7c9ab}
.out .bubble .original summary,.out .bubble .text-expand,.out .bubble .message-source,.out .bubble .message-source a{color:#d4d4d8}
.out .bubble.draft .original summary,.out .bubble.draft .text-expand,.out .bubble.draft .message-source{color:#756443}
.message-foot,.record-actions .text-button,.record-version{font-size:11px;color:#71717a}
.original{border-color:#ffffff24;font-size:13px}
.original summary{font-size:12px;line-height:1.8}
.out .original .editable-value{color:#e4e4e7}
.out .bubble.draft .original .editable-value{color:#453c2c}
.message-source{font-size:11px;line-height:1.7}
.record-actions{margin-top:6px;gap:9px}
.record-actions .text-button{padding:3px 0}
.process-entry{margin:0 0 20px}
.process{margin:0;background:#fafafa;border:1px solid var(--border);border-radius:8px;font-size:12px}
.process summary{padding:12px;gap:8px;color:#71717a}
.process summary time{font-size:11px;white-space:nowrap}
.process-title{font-size:12px;color:#52525b;min-width:0}
.process-body{background:#fafafa;padding:16px;font-size:13px;line-height:1.85}
.process-images{display:grid;grid-template-columns:repeat(auto-fit,minmax(130px,1fr));gap:10px;margin-top:10px}
.process-images:empty{display:none}
.composer{margin:0 24px 20px;border:1px solid #dedee2;border-radius:10px;background:#fff;box-shadow:0 2px 5px #00000004;flex-shrink:0}
.composer-top{padding:11px 12px 0;gap:8px}
.composer-top select{background:#f5f5f6;border:0;color:#52525b;border-radius:5px;font-size:12px}
.composer-top>span{font-size:11px;color:#71717a}
.composer>textarea{font-size:14px;min-height:74px;max-height:180px;padding:13px 16px;line-height:1.7}
.composer-footer{padding:9px 12px;border-top:1px solid #f0f0f1}
.button{font-size:12px;min-height:36px;border-radius:7px;padding:8px 12px;box-shadow:none;font-weight:500}
.button.primary{background:#18181b;color:#fff;border:1px solid #18181b}
.button.primary:hover{background:#353538}
.button.secondary{background:#fff;border:1px solid #dedee2;color:#3f3f46}
.button.secondary:hover{background:#f4f4f5}
.text-button{color:#66666f;font-size:12px}
.contact-panel{background:#fff;min-width:0;border-left:1px solid var(--border);display:block}
.contact-panel-header{padding:24px 20px;min-height:88px;font-size:14px;border-bottom:1px solid var(--border)}
.profile,.contact-section{padding:22px 20px;border-bottom:1px solid var(--border)}
.profile-heading>.avatar{height:46px;width:46px;font-size:20px}
.profile-name{font-size:19px;font-weight:650;letter-spacing:-.4px;margin-top:14px}
.company{color:#71717a;font-size:13px;margin:4px 0 16px}
.contact-line{font-size:12px;color:#52525b;align-items:flex-start;gap:8px;margin-bottom:9px}
.contact-line>.editable{min-width:0;flex:1}
.contact-section h4{font-size:13px;margin:0 0 16px;font-weight:600}
.field{font-size:13px;line-height:1.8;margin-bottom:16px;white-space:normal;overflow-wrap:anywhere}
.field>span{font-size:11px;color:#71717a;margin-bottom:5px}
.field:last-child{margin-bottom:0}
.contact-section>summary{font-size:12px;line-height:1.8}
.demo-note{font-size:11px;color:#71717a;line-height:1.9;padding:18px 20px}
.editable{position:relative;min-width:0;outline-offset:4px;cursor:text;border-radius:4px}
.editable-value{white-space:pre-wrap;overflow-wrap:anywhere}
.inline-trigger{position:absolute;top:-3px;right:-4px;background:#fff;border:1px solid #e4e4e7;border-radius:5px;color:#52525b;width:28px;height:28px;display:grid;place-items:center;opacity:0;cursor:pointer;box-shadow:0 1px 3px #00000008}
.inline-trigger svg{width:13px;height:13px}
.editable:hover>.inline-trigger,.editable:focus-within>.inline-trigger{opacity:1}
.editable:hover:not(.is-editing){outline:1px dashed #a1a1aa60}
.is-editing{min-width:min(260px,100%);max-height:none!important;overflow:visible!important;cursor:auto;background:#fff;color:#18181b;padding:10px;border:1px solid #a1a1aa;border-radius:7px;box-shadow:0 0 0 3px #a1a1aa15}
[data-inline-form]{min-width:0;white-space:normal;font-weight:400;letter-spacing:normal;font-size:13px}
[data-inline-form] label{display:block;color:#52525b;font-size:11px}
[data-inline-form] textarea,[data-inline-form] input{display:block;margin-top:8px;width:100%;min-width:0;max-width:100%;font-size:14px;line-height:1.75;min-height:40px;padding:9px 10px;color:#18181b;background:#fff;border:1px solid #d4d4d8;border-radius:5px;resize:vertical;white-space:pre-wrap}
.inline-controls{display:flex;gap:7px;justify-content:flex-end;align-items:center;flex-wrap:wrap;margin-top:10px}
.inline-controls>span{font-size:10px;color:#71717a;margin-right:auto;white-space:nowrap}
.inline-controls .button{font-size:12px;min-height:34px;padding:6px 10px}
.inline-error{font-size:12px;line-height:1.7;white-space:normal;margin:8px 0 0}
.inline-error:empty{display:none}
.image-attachment{margin:14px 0 0;overflow:hidden;background:#fff;color:#27272a;border:1px solid #e4e4e7;border-radius:8px;white-space:normal;max-width:480px}
.image-open{display:block;padding:0;width:100%;background:#f8f8f9;cursor:zoom-in;overflow:hidden}
.image-open img{display:block;width:100%;height:auto;max-height:330px;min-height:90px;object-fit:contain;background:#fff}
.image-attachment figcaption{display:flex;justify-content:space-between;align-items:center;gap:8px;padding:9px 10px;text-align:left;font-size:11px;line-height:1.6;border-top:1px solid #ededf0}
.image-attachment figcaption>div{min-width:0;flex:1}
.image-attachment figcaption span{display:block;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;color:#52525b}
.image-attachment figcaption small{display:block;color:#71717a;font-size:10px}
.image-attachment figcaption a{padding:6px;color:#52525b;flex-shrink:0}
.image-error{display:block;padding:24px 12px;font-size:12px;color:#71717a}
.process-images .image-attachment{margin:0;max-width:none}
.process-images .image-open img{height:155px;min-height:0;object-fit:contain}
.process-images figcaption{font-size:10px}
.process-images figcaption small{display:none}
.file-item{background:#fff;border-color:#e4e4e7;color:#52525b;min-width:0}
.out .file-item{background:#ffffff0a;border-color:#ffffff25;color:#e4e4e7}
.out .file-item a,.out .file-item .text-button{color:#d4d4d8}
.out .bubble.draft .file-item{background:#fff;color:#52525b;border-color:#e4e4e7}
.pending-files{padding:0 12px 10px;gap:8px}
.pending-file{display:flex;gap:6px;align-items:center;padding:6px;border:1px solid var(--border);border-radius:6px;font-size:11px;max-width:100%;background:#fafafa}
.pending-file>span{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;max-width:150px}
.pending-file img{width:64px;height:48px;object-fit:contain;background:#fff;border-radius:3px}
.pending-file button{display:grid;place-items:center;padding:5px;margin:0;border:0}
.pending-file button svg{width:14px;height:14px}
button:focus-visible,a:focus-visible,summary:focus-visible,[tabindex]:focus-visible{outline:2px solid #18181b;outline-offset:3px}
input:focus,textarea:focus,select:focus{outline:2px solid #71717a;outline-offset:2px}
.out .bubble [tabindex]:focus-visible{outline-color:#d4d4d8}
.message-row.search-target .bubble,.process.search-target{outline-color:#b39453}
.login-screen{background:#fafafa}.login-card{box-shadow:0 4px 20px #00000004}.login-card .brandmark{color:#fff}
#toast{background:#27272a;color:#fff;font-size:13px}
#preview-modal{border:1px solid #e4e4e7;border-radius:12px}
#preview-title{overflow-wrap:anywhere;font-size:14px;max-width:calc(100% - 40px)}
@media(min-width:1600px){.app{grid-template-columns:206px 326px minmax(0,1fr) 310px}.timeline{padding:28px 36px}.message-wrap{max-width:80%}}
@media(min-width:1101px){.rail{display:flex}.contact-panel,.contact-panel.open{display:block;position:static;inset:auto;width:auto;box-shadow:none}.contact-panel-header .icon-button{display:none}.details-toggle{display:none}.compact-tools{display:none}}
@media(max-width:1100px){.app{grid-template-columns:270px minmax(0,1fr)}.rail{display:none}.contact-panel{display:none}.contact-panel.open{display:block;position:fixed;inset:0 0 0 auto;width:min(340px,100%);z-index:8;box-shadow:-15px 0 40px #00000012}.contact-panel-header .icon-button{display:flex}.details-toggle{display:inline-flex}.compact-tools{display:flex}.conversation-header .avatar{display:flex}.conversation-header{padding:18px 20px}.timeline{padding:22px 20px}.brief{padding:12px 20px}.thread-toolbar{padding:0 20px}.composer{margin:0 20px 16px}.message-wrap{max-width:90%}}
@media(max-width:780px){.app{grid-template-columns:230px minmax(0,1fr)}.conversation-header .avatar{display:none}.conversation-heading h2{font-size:15px}.conversation-header{padding:14px 12px;gap:8px}.brief{padding:12px}.timeline{padding:18px 12px}.thread-toolbar{padding:0 12px}.tabs{gap:12px}.tabs button{font-size:11px}.composer{margin:0 12px 12px}.message-row>.avatar{display:none}.message-wrap{max-width:94%}.composer-top>span{font-size:10px}.process summary{padding:10px}.process-title{font-size:11px}}
@media(max-width:620px){.app{display:block}.conversation-header{min-height:76px}.conversation-heading h2{font-size:14px}.brief{font-size:12px;padding:10px 14px}.thread-toolbar{min-height:48px}.timeline{padding:18px 14px}.bubble{font-size:14px;padding:12px}.message-wrap{max-width:94%}.process-images{grid-template-columns:repeat(2,minmax(0,1fr))}.process-images .image-open img{height:125px}.composer-top{padding:10px 10px 0}.composer>textarea{min-height:60px;padding:12px}.composer-footer{padding:8px}.composer-footer .button{min-height:38px}.button{min-height:38px}.inline-trigger{opacity:.65;width:44px;height:44px;top:-8px;right:-6px}.editable:not(.is-editing){padding-right:36px}.inline-controls>span{display:none}.inline-controls .button{min-height:40px}.image-open img{max-height:280px}.contact-panel-header{min-height:70px;padding:18px 20px}.profile,.contact-section{padding:20px}.composer{margin-bottom:max(12px,env(safe-area-inset-bottom))}}
@media(prefers-reduced-motion:no-preference){.button,.nav-item,.inquiry-item{transition:background-color .15s,border-color .15s}.inline-trigger{transition:opacity .12s}}

/* Recoverable deletion within the current inquiry. */
.delete-action{color:#a23b3b}
.delete-action:hover{color:#7f1d1d;background:#fef2f2}
.out .record-actions .delete-action{color:#a23b3b}
.image-attachment figcaption>div{flex:1;min-width:0}
.image-attachment figcaption>.delete-action{flex-shrink:0;min-height:32px}
.trash-help{font-size:12px;color:var(--muted);line-height:1.7;margin:0 0 18px}
.trash-item{display:flex;align-items:center;gap:16px;padding:16px;border:1px solid var(--border);border-radius:8px;background:#fff;margin-bottom:12px;font-size:13px;line-height:1.7}
.trash-item>div{flex:1;min-width:0;overflow-wrap:anywhere}
.trash-item p{white-space:pre-wrap;margin:8px 0;color:#52525b}
.trash-item small{display:block;color:var(--muted)}
.trash-item>.button{flex-shrink:0}
.delete-preview{padding:12px;background:#f4f4f5;border-radius:6px;white-space:pre-wrap;overflow-wrap:anywhere;font-size:13px;line-height:1.8}
@media(max-width:620px){.trash-item{align-items:flex-start;flex-wrap:wrap}.thread-toolbar{flex-wrap:wrap}.tabs{gap:12px;flex-wrap:wrap}.image-attachment figcaption>.delete-action,.record-actions .delete-action{min-height:44px}}
.out .bubble .file-item .delete-action{color:#fca5a5}
.out .bubble .file-item .delete-action:hover{color:#7f1d1d}
.inquiry-trash{margin:12px;font-size:12px}
.inquiry-trash strong{font-size:13px}
.inquiry-trash .button{margin-top:12px}
#delete-inquiry{flex-shrink:0}
.recalled-record{display:flex;flex-wrap:wrap;justify-content:center;align-items:center;gap:8px 12px;margin:14px 0;padding:12px;color:#71717a;background:#f4f4f5;border-radius:8px;font-size:12px;line-height:1.7;text-align:center}
.recalled-record time{font-size:11px}
.recalled-record>div{display:flex;flex-wrap:wrap;justify-content:center;gap:12px}
.recalled-record button{min-height:36px}
.delete-undo{position:fixed;z-index:35;bottom:max(80px,calc(env(safe-area-inset-bottom) + 60px));left:50%;transform:translateX(-50%);display:flex;align-items:center;gap:12px;width:max-content;max-width:calc(100vw - 24px);padding:10px 14px;background:#fff;border:1px solid #d4d4d8;border-radius:9px;box-shadow:0 4px 24px #0002;color:#27272a;font-size:13px;line-height:1.6}
.delete-undo>span{min-width:0;overflow-wrap:anywhere}
.delete-undo button{flex-shrink:0;min-height:44px;padding:0 10px;border-radius:5px;font-weight:600}
.delete-undo button:hover{background:#f4f4f5}
#undo-delete{color:#1d4ed8}
#dismiss-delete-undo{font-size:20px;color:#71717a}
@media(max-width:620px){.recalled-record button{min-height:44px}.delete-undo{gap:5px;padding:8px 10px;font-size:12px}.delete-undo button{padding:0 8px}}